Terms and Conditions
1. Introduction
These Terms and Conditions govern the use of the WARMHOUSE TECHNOLOGIES SDN. BHD. website and the purchase of products from us.
By accessing our website, submitting an enquiry, creating an account or placing an order, you agree to be bound by these Terms and Conditions.
2. Company Information
Company Name: WARMHOUSE TECHNOLOGIES SDN. BHD.
Registration Number: 202601020561 (1682658-A)
Address: F-10-11, Kompleks Permaisuri Q, No. 6, Jalan Permaisuri, Bandar Sri Permaisuri, 56000 Kuala Lumpur, W.P. Kuala Lumpur, Malaysia
Phone Number: 011-5782 4492
Email: warmhouse_technologies@outlook.com
3. Nature of Business
WARMHOUSE TECHNOLOGIES SDN. BHD. carries on the business of trading, retail sale, ecommerce selling, wholesaling and distribution of smart home appliances, consumer electronics, electrical and electronic smart devices, components and related accessories.
Products may include smart lighting fixtures, motion sensor lights, smart air purifiers, kettles, coffee machines, smart lifestyle products, smart pet products, smart door locks, smart switches and related devices.
4. Product Information
We aim to provide accurate product descriptions, pricing, images and availability information. However, product appearance, packaging, specifications, accessories and features may vary due to supplier updates, manufacturing changes or stock availability.
Customers are responsible for checking product details before purchase. For technical products, customers should ensure compatibility with their intended use, device ecosystem, electrical setup and installation environment.
5. Pricing
All prices are shown in the applicable currency displayed on the website. Prices may change without prior notice due to supplier costs, logistics costs, currency changes, promotions or market conditions.
The final payable price will be shown at checkout or confirmed before order processing.
6. Orders
All orders are subject to acceptance, payment confirmation and stock availability. We reserve the right to reject, cancel or limit orders where there is suspected fraud, pricing error, stock issue, delivery restriction or breach of these Terms and Conditions.
7. Payment
Customers must make payment using the payment methods available on the website or agreed with us. Orders may not be processed until payment has been confirmed.
Customers are responsible for ensuring that all payment and billing information is accurate.
8. Delivery
Delivery is subject to our Shipping Policy. Customers must provide accurate delivery information. We are not liable for delivery delays caused by courier providers, incorrect customer information, public holidays, weather events, traffic disruptions or other matters beyond our reasonable control.
9. Installation and Usage
Some smart devices may require suitable installation, compatible apps, WiFi connection, electrical compatibility or professional installation. Customers are responsible for ensuring products are installed and used safely according to product instructions.
WARMHOUSE TECHNOLOGIES SDN. BHD. shall not be responsible for damage, malfunction or safety issues caused by improper installation, misuse, unauthorised modification or unsuitable usage environment.
10. Warranty
Warranty coverage, if applicable, may vary depending on product type, supplier or manufacturer terms. Warranty usually does not cover misuse, unauthorised repair, water damage, power surge, physical damage, normal wear and tear or incorrect installation.
Customers should contact us for warranty-related enquiries with proof of purchase and supporting details.
11. Returns and Refunds
Returns and refunds are subject to our Refund and Return Policy. Due to the nature of smart devices and electronics, returned products may be inspected before any refund, exchange or warranty claim is approved.
12. Customer Responsibilities
Customers agree to use our website lawfully, provide accurate information, make payment promptly and ensure purchased products are suitable for their intended purpose.
Customers must not misuse the website, submit false information, attempt unauthorised access or engage in fraudulent activity.
13. Intellectual Property
All website content, including text, images, graphics, product descriptions, logos, layout and design elements, belongs to WARMHOUSE TECHNOLOGIES SDN. BHD. or the respective owners.
Content may not be copied, reproduced or used without permission.
14. Limitation of Liability
To the fullest extent permitted by law, WARMHOUSE TECHNOLOGIES SDN. BHD. shall not be liable for indirect, incidental, special or consequential losses arising from website use, product purchase, product installation, delivery delay, product unavailability, misuse or incompatibility.
15. Website Availability
We aim to keep the website accessible and functional, but we do not guarantee uninterrupted access. The website may be temporarily unavailable due to maintenance, updates, technical issues or circumstances beyond our control.
16. Changes to Terms
We may update these Terms and Conditions from time to time. Continued use of the website after updates means you accept the revised Terms and Conditions.
17. Governing Law
These Terms and Conditions shall be governed by the laws of Malaysia. Any disputes shall be subject to the jurisdiction of the Malaysian courts.