Shipping Policy

1. Introduction

This Shipping Policy explains how WARMHOUSE TECHNOLOGIES SDN. BHD. handles order processing, delivery arrangements and shipping-related matters.

We aim to process and deliver orders in a reasonable and reliable manner, subject to product availability, payment confirmation, delivery location and courier service availability.

2. Order Processing

Orders are processed after payment confirmation and order verification. Standard order processing may take approximately 2 to 5 working days, depending on product availability, order volume, public holidays and courier arrangements.

Bulk, wholesale or special arrangement orders may require additional processing time.

3. Delivery Coverage

Delivery coverage depends on courier availability and the delivery address provided by the customer. Customers must provide accurate and complete delivery information, including recipient name, phone number, full address and delivery instructions.

WARMHOUSE TECHNOLOGIES SDN. BHD. is not responsible for delivery issues caused by incorrect addresses, unreachable recipients or incomplete information.

4. Shipping Fees

Shipping fees may vary based on parcel size, product weight, delivery location, courier rate, order value and promotional arrangements.

For large, bulky or wholesale orders, delivery fees may be quoted separately.

5. Delivery Timeframe

Estimated delivery time depends on courier service, destination, peak periods, weather, public holidays and other circumstances beyond our control. Delivery estimates are provided for reference only and are not guaranteed.

6. Product Handling

Smart devices and electronics are packed with reasonable care before dispatch. Customers should inspect parcels upon receipt and take photos if the packaging appears damaged.

If a product appears damaged during delivery, customers should contact us promptly with supporting photos or videos.

7. Failed Delivery

If delivery fails due to incorrect address, absence of recipient, refusal to accept delivery or inability to contact the customer, additional charges may apply for re-delivery.

If the parcel is returned to us, we may contact the customer to arrange further action.

8. Product Availability

All orders are subject to stock availability. If an ordered item is unavailable, we may contact the customer to offer a replacement, alternative product, partial fulfilment, store credit or refund.

9. Bulk and Corporate Delivery

Bulk, corporate, wholesale and project orders may require special handling, separate quotation or scheduled delivery. Customers are encouraged to contact us before placing large orders.