Privacy Policy

1. Introduction

This Privacy Policy explains how WARMHOUSE TECHNOLOGIES SDN. BHD. collects, uses, stores and protects personal information provided by customers, website visitors, suppliers and business partners.

By using our website, submitting an enquiry, creating an account or placing an order, you agree to the collection and use of information as described in this Privacy Policy.

2. Company Information

Company Name: WARMHOUSE TECHNOLOGIES SDN. BHD.
Registration Number: 202601020561 (1682658-A)
Address: F-10-11, Kompleks Permaisuri Q, No. 6, Jalan Permaisuri, Bandar Sri Permaisuri, 56000 Kuala Lumpur, W.P. Kuala Lumpur, Malaysia
Phone Number: 011-5782 4492
Email: warmhouse_technologies@outlook.com

3. Information We May Collect

We may collect information such as your name, company name, phone number, email address, billing address, delivery address, order details, payment confirmation details, enquiry messages and customer service communication.

For ecommerce orders, we may also collect purchase history, product preferences, delivery instructions and account information where applicable.

4. How We Use Your Information

We may use your information to respond to enquiries, process orders, arrange delivery, issue invoices, manage customer accounts, provide product support, verify transactions and communicate with you regarding our products or services.

We may also use your information for internal record keeping, business analysis, fraud prevention, legal compliance and website improvement.

5. Disclosure of Information

We do not sell your personal information. However, we may share necessary information with service providers who support our operations, including courier companies, payment service providers, IT support providers, website hosting providers, professional advisers and business partners involved in order fulfilment.

We may also disclose information where required by law, regulation, legal process or government authority.

6. Data Security

We take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure. However, no internet transmission or electronic storage method is completely secure.

Customers are responsible for keeping their account login details, passwords and devices secure.

7. Cookies and Tracking

Our website may use cookies or similar technologies to support ecommerce functionality, remember user preferences, manage shopping carts, improve website performance and analyse browsing activity.

You may disable cookies through your browser settings, but some website features may not work properly.

8. Retention of Information

We retain personal information for as long as necessary for business, legal, accounting, tax and operational purposes. When information is no longer required, we may delete, anonymise or archive it securely.

9. Customer Rights

Customers may contact us to request access to, correction of or deletion of their personal information, subject to legal and business requirements. We may verify your identity before processing such requests.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any updated version will be posted on our website.