Refund and Return Policy
1. Introduction
This Refund and Return Policy applies to products purchased from WARMHOUSE TECHNOLOGIES SDN. BHD. through our website, ecommerce platform or direct sales channels.
As our products include smart home appliances, consumer electronics, smart devices, components and accessories, return eligibility depends on product condition, warranty terms, inspection results and the reason for return.
2. Eligibility for Return or Refund
Returns or refunds may be considered if the product received is defective, damaged during delivery, incorrect, missing major accessories or significantly different from the confirmed order.
Customers should notify us as soon as possible after receiving the product, preferably within 3 calendar days from delivery.
3. Non-Returnable Items
The following items are generally not eligible for return or refund:
Products damaged due to misuse, improper installation or negligence
Products with missing packaging, manuals, accessories or serial labels
Products that have been modified, repaired or tampered with by unauthorised parties
Products damaged due to power surge, water damage or unsuitable usage environment
Products purchased by mistake
Products affected by customer change of mind
Clearance, promotional or special-order items where stated before purchase
4. Damaged, Defective or Incorrect Products
If you receive a damaged, defective or incorrect product, please contact us with your order details, photos or videos of the issue, packaging photos and a clear description of the problem.
We may request the product to be returned for inspection. If the claim is approved, we may offer a replacement, repair, exchange, store credit or refund, depending on product condition and stock availability.
5. Warranty and Technical Issues
Certain products may come with supplier or manufacturer warranty coverage. Warranty terms may differ depending on the product category, brand, supplier and item condition.
Warranty does not usually cover damage caused by misuse, improper installation, unauthorised repair, accidents, water exposure, power surge or normal wear and tear.
6. Refund Method
Approved refunds will usually be processed through the original payment method where possible. Processing time may vary depending on the payment provider, bank or ecommerce platform.
WARMHOUSE TECHNOLOGIES SDN. BHD. is not responsible for delays caused by third-party financial institutions or payment processors.
7. Return Shipping
Customers should not return products without receiving return instructions from us. If the return is due to our error or an approved defective product claim, we may bear reasonable return delivery costs.
For other approved returns, the customer may be responsible for return shipping costs.
8. Inspection of Returned Products
All returned products are subject to inspection. We reserve the right to reject a refund, exchange or warranty claim if the product does not match the reported issue, is incomplete, has been misused or is not returned in suitable condition.
9. Bulk and Wholesale Orders
Bulk, wholesale or business orders may be subject to separate return and warranty arrangements. Customers are advised to confirm product specifications, warranty terms and order details before purchase.